I was surprised to discover that due to an error in the way royalty accounts were calculated, I am in fact due some royalty return from the initial sales of my book after all. Unfortunately, it seems that my payment details are not on file (even though I have received numerous cheques in the past) so they can’t actually give me any money. Having unsuccessfully tried to contact the royalties department, both by phone and email I decided the best way of getting things moving would be to contact my project manager.
Royalties, I found out, is a dirty word as there have been several ’systematic issues’ causing no end of missing or erroneous payments. Matters weren’t made any better after discovering that the reason I couldn’t get through to them is because this is a national holiday period in Holland lasting from Thursday to Tuesday. And to think we get ecstatic because of a 3 day weekend.
Hopefully, the email awaiting them will sort things out and I’ll start to see some return from all the hard work, a bit of a financial relief having just ordered the new Mac..
